Zales reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is Zales a safe and legitimate site to use? How do customers rate Zales? Is Zales a scam, what are the most common complaints?
Customer service rating: 4.0 - 1 ratings

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Knoji Staff
138
Posted Jul 10, 2018

Yelp

Generally, the feedback on Zales on Yelp has been positive. They've been rated at approximately 4 stars by customers on Yelp. It appears that users on Yelp who have experience with Zales locally are generally happy with Zales' customer service, and so have given them with positive reviews.

You can see Zales' Yelp reviews here.

Better Business Bureau (BBB)

Zales has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Zales to grade them, and they've assigned them a positive score. Most likely, Zales has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see Zales' BBB rating and scorecard here.

Glassdoor

Zales has neutral to slightly positive feedback on Glassdoor. Out of 289 ratings Zales has received a 3 star rating by current and former employees. This indicates that Zales likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Zales' Glassdoor reviews here.

Trustpilot

Shoppers on Trustpilot have assigned Zales about average to slightly below average ratings on Trustpilot. Consumers have posted 7 ratings on Trustpilot and given them roughly 3 stars. It appears that users on Trustpilot who have used Zales may have had some issues with their service, it appears that most people generally have had a good experience with them.

You can see Zales' Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Zales.

Generally, the feedback on Zales among Redditors has been neutral. People had mixed reviews of Zales on this Reddit thread and the average feedback seemed to be neutral.

You can see the full Reddit thread on Zales here.

Learn more at zales.com.

Shopping tip: (December 12, 2018): Use promo code 17WLC000000018 to save 50% off at zales.com — redeem it here. You can also view more Zales promo codes.

This user rated Zales's customer service: 4.0
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Rated 4.1 - 42 reviews

About Zales

Zales is a major jewelry company operating the e-commerce site zales.com. Zales sells its products and services in the jewelry vertical, offering discounts and promo codes to its customers infrequently. Zales is very well-regarded among shoppers on Knoji, with 42 ratings and an average rating of 4.1 stars. Zales scores very highly compared to other brands in the jewelry industry, providing 15 e-commerce features to better serve its customers.

Zales' Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Zales offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Maybe
It appears that Zales may not offer free shipping currently. Read full answer >>
International Shipping:
Maybe
It appears that Zales may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that Zales may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Maybe
It appears that Zales may not accept PayPal currently. Read full answer >>
Apple Pay:
No
It appears that Zales may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Zales may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Zales supports a promo code box on their website. Check the Zales promo codes page for the latest coupon codes from Zales. Read full answer >>
Sales:
Yes
Zales runs a clearance and promotions page on their website. Check the official Zales sales page for the latest discounted prices and sales directly from Zales Read full answer >>
Black Friday Ad:
Yes
Zales offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
Zales offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Maybe
It appears that Zales may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
Zales offers their own coupons and promotions page on their website. Check the official Zales coupons page for the latest offers directly from Zales Read full answer >>
Student Discounts:
Maybe
It appears that Zales may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Zales may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Zales may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Zales may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Zales may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Zales may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Zales offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
Zales offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Yes
Zales offers gift cards and discounted gift cards during special promotional events. Find gift cards for Zales. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Maybe
It appears that Zales may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Zales may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Zales may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Zales may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Zales may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Zales may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Zales may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Zales offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Zales may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Maybe
It appears that Zales may not offer affiliate programs currently. Read full answer >>
View all features