Zales Review

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Zales Review: Zales Pros & Cons

Zales (zales.com) is an extremely popular women's jewelry store which competes against other women's jewelry stores like Kay Jewelers, Pandora, Alex and Ani, Kendra Scott and BaubleBar. Based on our in-depth Zales review, when compared to its competitors, Zales ranks as one of the top-performing brands in its category, with an overall ranking of #7 out of 4,476 total brands. Read the full Zales.com review below for more details.

  • Customization options: Is each store customizable? Can different parts of each store be customized?
  • Fair trade certified: Does each store offer fair trade products? Is each store fair trade certified?
  • Sustainable products: Does each store have sustainable products? Does each store have environment-friendly products?
  • Maternity options: Does each store have any maternity clothing options? Does each store offer maternity wear?
  • Store credit card: Does each store have their own credit card? Does each store offer a store credit card?
  • Specialty sizes: Does each store offer specialty size inventory? Does each store offer products that fit any body type?
  • Warranty: How long does each store's warranty last? Does each store have a longer warranty?
  • Plus sizes: Does each store offer plus-size inventory? Does each store carry plus-sizes?
  • Petite sizes: Does each store offer petite-size inventory? Does each store carry petite-size inventory?
  • Face masks: Does each store sell face masks? Can I buy face masks at each store?
  • Products made in USA: Are each store products made in the USA? Does each store manufacture their products in the United States?
  • Sizing guides: Does each store offer a sizing guide on their website? Does each store have a fit guide to help me with sizing?
  • Cruelty-free products: Are products sold at each store cruelty free? Does each store sell cruelty-free products?
  • Eco-friendly materials: Does each store use eco-friendly materials? Does each store use recyclable materials?
  • Wash & care instructions: Does each store offer wash & care instructions on their website? Does each store provide a wash & care guide for its products?
  • Vegan products: Does each store offer vegan products? Does each store offer vegan options?
  • Customer service: How good is each store's customer service? How does each store's customer service rate against its competitors?
  • Price point: How expensive is each store? How much does each store cost vs. competitors?
  • Free shipping: Does each store offer free shipping? Does each store offer site-wide free shipping?
  • Free returns & exchanges: Does each store offer free returns? What's their exchange policy? Does each store offer free returns & exchanges?
  • International shipping: Does each store ship internationally? each store international shipping?
  • Curbside pickup: Does each store have curbside pickup? Does each store have in-store pickup?
  • Ship to store: Does each store does ship to store? Can I ship items to each store to pick up in-store?
  • PayPal: Does each store accept PayPal? each store PayPal support?
  • Debit & prepaid cards: each store debit card support? Does each store take debit cards?
  • Google Pay: Does each store accept Google Pay? Does each store accept Google Pay?
  • Apple Pay: Does each store accept Apple Pay? Does each store accept Apple Pay?
  • Amazon Pay: Does each store accept Amazon Pay? Does each store take Amazon Pay?
  • Bitcoin: Does each store accept Bitcoin? Does each store take Bitcoin for payment?
  • Shop Pay: Does each store accept Shop Pay? Does each store take Shop Pay?
  • Alipay: Does each store accept Alipay? Does each store take Alipay?
  • Official coupons page: Does each store have an official coupons page? Does each store maintain its own coupon page?
  • AARP discounts: Does each store offer discounts to AARP members? Does each store have an AARP discount policy?
  • Military discounts: Does each store offer a military discount? each store military discount?
  • Student discounts: Does each store have a student discount? Does each store have a student discount?
  • Price matching: Does each store price match? each store price matching?
  • Birthday discounts: each store birthday discount? Does each store give birthday discounts?
  • Senior discounts: each store senior discount? Does each store have a senior discount policy?
  • Teacher discounts: Does each store give discounts to teachers and educators? Does each store give discounts to teachers and educators?
  • Outlet stores: Does each store have an outlet store? Are there each store outlet stores?
  • Competitor coupons: Does each store accept competitors' coupons? Does each store take competitor coupons?
  • Front-line worker discounts: Does each store offer discounts to front-line workers? Does each store offer discounts to essential workers?
  • Coupon stacking: Does each store support coupon stacking? each store coupon stacking?
  • Sales events: Does each store ever have sales or promotional events? How often does each store have sales events?
  • Black Friday Ads Page: Does each store have a Black Friday Ads page? Does each store have a Black Friday Ads page?
  • Cyber Monday sales: Does each store have a Cyber Monday ad this year? Does each store have a Cyber Monday ad this year?
  • Gift cards: Does each store offer gift cards? Does each store accept gift cards or e-gift cards?
  • Money-back guarantee: Does each store have a money-back guarantee? Can I get my money back if I'm not satisfied with my each store purchase?
  • Loyalty programs: each store loyalty or rewards program? Does each store offer a loyalty or rewards program?
  • White-glove delivery: Does each store offer white-glove delivery and assembly? Does each store offer in-home delivery services?
  • Live chat: Does each store offer live chat support? each store's live chat support?
  • Contact information: How does I contact each store? How to contact each store?
  • Social media pages: each store social media pages? List of each store's social media pages?
  • Affirm financing: Does each store accept Affirm financing? each store Affirm financing support?
  • Afterpay financing: Does each store accept Afterpay financing? Does each store take Afterpay financing?
  • Sezzle financing: Does each store accept Sezzle financing? Does each store support Sezzle financing?
  • Klarna financing: Does each store accept Klarna financing? Does each store take Klarna for financing?
  • QuadPay financing: Does each store accept QuadPay financing? Does each store take QuadPay?
  • Bread financing: Does each store accept Bread financing? Does each store offer Bread as a financing option?
  • Splitit financing: Does each store accept Splitit financing? each store Splitit financing support?
  • Layaway programs: Does each store offer layaway programs? What is each store's layaway policy?
  • GreenSky: Does each store accept GreenSky financing? each store GreenSky financing support?
  • Snap Finance: Does each store accept Snap Finance? each store Snap Finance support?
  • Website security & privacy: Is each store a secure website? Does they respect users' privacy? Does each store have a valid privacy policy? Is their website secure?
  • Influencer marketing: Does each store have an influencer marketing program? Does each store use influencer marketing?
  • Affiliate marketing: each store affiliate program? Does each store offer an affiliate program?
  • Environmentally conscious: Is each store an environmentally conscious brand? each store eco-friendly?
  • Diversity commitment: Is each store committed to racial equity? Has each store taken concrete steps towards fighting racial injustice?
  • Charitable causes: Does each store support any charitable or humanitarian causes? Does each store give back to charity? Are there any social causes they stand for?
  • Nurse discounts: each store nurse discounts? Does each store have any discounts for nurses?
  • Government worker discounts: each store government worker discount? Does each store offer any discounts for government workers?
  • Ethical practices: Is each store considered an ethical brand? Does each store use ethical practices?

Zales' strengths are:

  • Good product guarantee details
  • Good customer support details
  • Offers free shipping policies details
  • Offers free return policies details
  • Offers in-store pickup details
  • View 11 more strengths

Knoji has 38 Zales reviews and ratings as of November 28, 2020. Knoji editors and the Knoji shopper community have reviewed Zales and compared it against 0 top brands, reviewing Zales based on product and store features such as personalized products, ethically-sourced products and environment-friendly products. Knoji reviews and ranks Zales.com and other women's jewelry stores based on how many features each offers and based on a 5-star rating scale. Based on these factors and 38 Zales reviews, Zales earns an overall score of 4.4 out of 5.0 points. Zales offers 5 total features such as free shipping, free returns & exchanges and curbside pickup. Zales''s review score is also bolstered by the fact that it is a very popular brand with high brand recognition among consumers.

Zales currently has 3 active discount codes. You can view all Zales' coupon codes here

View details & use
ZWLCM15QF8
View details & use
ZCART10
View details & use
ZCART15

Zales FAQ

Pricing & Discount Policies

Does Zales have an official coupons page?

Does Zales offer discounts to AARP members?

Does Zales offer a military discount?

Zales student discount?

Does Zales price match?

Does Zales give birthday discounts?

Zales senior discount?

Zales teacher discount?

Are there Zales outlet stores?

Does Zales accept competitors' coupons?

Does Zales support coupon stacking?

Does Zales ever have sales?

Does Zales have a Black Friday Ads page?

Does Zales have a Cyber Monday ad this year?

Shipping & Returns Policies

Does Zales offer site-wide free shipping?

Does Zales offer free returns? What's their exchange policy?

Zales international shipping?

Does Zales have in-store pickup?

Payment Options

Does Zales accept PayPal?

Does Zales take debit cards?

Zales Google Pay?

Does Zales accept Apple Pay?

Can I use Amazon Pay at Zales?

Does Zales accept Shop Pay?

Does Zales accept Alipay?

Financing Options

Does Zales accept Affirm financing?

Does Zales accept Afterpay financing?

Does Zales accept Sezzle financing?

Does Zales accept Klarna financing?

Does Zales accept QuadPay financing?

Does Zales offer Bread as a financing option?

Zales Splitit financing support?

Zales GreenSky financing support?

Does Zales accept Snap Finance?

Customer Service Features

Does Zales offer gift cards?

Can I get my money back if I'm not satisfied with my Zales purchase?

Zales loyalty or rewards program?

Does Zales offer live chat support?

How to contact Zales?

List of Zales's social media pages?

Website Features

Is Zales a secure website? Do they respect users' privacy?

Product & Service Features

How expensive is Zales?

Marketing Programs

Zales affiliate program?

Other Features

Is Zales considered an ethical brand?

zales.com
Rated 4.4 - 38 reviews
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About Zales

Zales is a large company operating the e-commerce site zales.com. Zales sells its products and services in the women's jewelry industry. Zales is a less active brand when it comes to discounting and offering coupons. Zales has good ratings among shoppers on Knoji, with 38 ratings and an average rating of 3.3 stars. Zales scores very well compared to other brands in the women's jewelry industry, providing 15 e-commerce features to better serve its customers.

Zales' Review Scorecard

Shipping & Returns Policies
Free Shipping:
Yes
Our review: Zales offers free shipping on all qualifying orders. Get free delivery on your order from Zales, program exclusions apply. See details on their free shipping policy page. Zales free shipping review
Free Returns & Exchanges:
Yes
Our review: Zales offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their free return policies page. Zales free returns & exchanges review
International Shipping:
No
Our review: It appears that Zales may not offer international shipping currently. Zales international shipping review
Curbside Pickup:
Yes
Our review: Zales offers curbside pickup for qualifying orders and customers, according to their curbside pickup policies. See policies and program details on their in-store pickup page. Zales.com in-store pickup review
Payment Options
PayPal:
No
Our review: It appears that Zales may not accept PayPal currently. Zales.com PayPal support review
Debit & Prepaid Cards:
No
Our review: It appears that Zales may not accept debit & prepaid cards currently. Zales.com debit & prepaid card support review
Google Pay:
No
Our review: It appears that Zales may not accept Google Pay currently. Zales Google Pay review
Apple Pay:
No
Our review: It appears that Zales may not accept Apple Pay currently. Zales.com Apple Pay support review
Amazon Pay:
No
Our review: It appears that Zales may not accept Amazon Pay currently. Zales Amazon Pay support review
Shop Pay:
Our review: Our team is still researching Zales' Shop Pay support. Check back soon for update. Zales.com Shop Pay review
Alipay:
Our review: Our team is still researching Zales' Alipay support. Check back soon for update. Zales.com Alipay review
Pricing & Discount Policies
Official Coupons Page:
Yes
Our review: Zales offers their own coupons and promotions page on their website. Check the official Zales coupons page for the latest offers directly from Zales Zales official coupons support review
AARP Discounts:
No
Our review: It appears that Zales may not offer AARP discounts currently. Zales AARP discounts review
Military Discounts:
No
Our review: It appears that Zales may not offer military discounts currently. Zales.com veteran's discount policies review
Student Discounts:
No
Our review: It appears that Zales may not offer student discounts currently. Zales student discount policies review
Price Matching:
No
Our review: It appears that Zales may not offer price matching currently. Zales price matching review
Birthday Discounts:
No
Our review: It appears that Zales may not offer birthday discounts currently. Zales birthday discount policies review
Senior Discounts:
No
Our review: It appears that Zales may not offer senior discounts currently. Zales senior discount policies review
Teacher Discounts:
No
Our review: It appears that Zales may not offer teacher discounts currently. Zales teacher discount policies review
Outlet Stores:
Yes
Our review: Zales offers outlet stores for qualifying orders and customers, according to their outlet stores policies. See policies and program details on their availability of outlet stores page. Zales outlet stores review
Competitor Coupons:
No
Our review: It appears that Zales may not accept competitor coupons currently. Zales competitor coupons review
Coupon Stacking:
No
Our review: It appears that Zales may not allow coupon stacking currently. Zales coupon stacking policies review
Sales Events:
Yes
Our review: Zales runs a clearance and promotions page on their website. Check the official Zales sales page for the latest discounted prices and sales directly from Zales Zales sales events review
Black Friday Ads Page:
Yes
Our review: Zales offers Black Friday Ads Page for qualifying orders and customers, according to their Black Friday Ads Page policies. See policies and program details on their Black Friday Ads Page page. Zales Black Friday Ads Page review
Cyber Monday Sales:
No
Our review: It appears that Zales may not offer Cyber Monday sales currently. Zales Cyber Monday sales review
Customer Service Features
Gift Cards:
Yes
Our review: Zales offers gift cards and discounted gift cards during special promotional events. Find gift cards for Zales. with their gift card program. See policies and program details on their gift cards page. Zales.com gift card support review
Money-back Guarantee:
Yes
Our review: Zales offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Zales.com money-back guarantee policy review
Loyalty Programs:
No
Our review: It appears that Zales may not offer loyalty programs currently. Zales.com loyalty programs review
Live Chat:
Our review: Our team is still researching Zales' live chat support. Check back soon for update. Zales.com live chat review
Contact Information:
Yes
Our review: Zales offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Zales contact information availability review
Social Media Pages:
Yes
Our review: Zales offers social media pages for qualifying orders and customers, according to their social media pages policies. See policies and program details on their social media presence page. Zales social media presence review
Financing Options
Affirm Financing:
No
Our review: It appears that Zales may not accept Affirm financing currently. Zales Affirm financing review
Afterpay Financing:
No
Our review: It appears that Zales may not accept Afterpay financing currently. Zales Afterpay financing review
Sezzle Financing:
No
Our review: It appears that Zales may not accept Sezzle financing currently. Zales Sezzle financing support review
Klarna Financing:
No
Our review: It appears that Zales may not accept Klarna financing currently. Zales.com Klarna financing support review
QuadPay Financing:
No
Our review: It appears that Zales may not accept QuadPay financing currently. Zales QuadPay financing support review
Bread Financing:
No
Our review: It appears that Zales may not accept Bread financing currently. Zales Bread financing review
Splitit Financing:
No
Our review: It appears that Zales may not accept Splitit financing currently. Zales Splitit financing review
GreenSky:
Our review: Our team is still researching Zales' GreenSky financing support. Check back soon for update. Zales.com GreenSky review
Snap Finance:
Our review: Our team is still researching Zales' Snap Finance support. Check back soon for update. Zales.com Snap Finance review
Website Features
Website Security & Privacy:
Yes
Our review: Zales offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Zales.com website security & privacy policies review
Marketing Programs
Affiliate Marketing:
Yes
Our review: Zales does affiliate marketing for qualifying orders and customers, according to their affiliate marketing policies. See policies and program details on their affiliate marketing programs page. Zales affiliate marketing review
View all features

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